Over 75% of customers are more likely to return if support is in their own language – CSA Research
We all agree that customer-centric experiences are critical for businesses to stay ahead of their competition; for that matter, even employee experiences play an equally crucial role. But the missing piece of the puzzle is, how do you best improve the experiences? Technology has a big role to play; AI-first virtual assistants and process assistants help you automate front-office and back-office interactions and thus optimize experiences.
The Kore.ai Experience Optimization (XO) Platform is a no-code platform enabling business users to develop fully-functional virtual assistants and process assistants without writing a single line of code. The latest platform release v9.1 has many enhanced features and updates to offer.
Let’s dig into the new release –
Effortlessly Develop Multilingual Virtual Assistants
Enhance your customer and employee experience by communicating with them in their preferred language. The latest platform update lets you enable multilingual virtual assistants automatically. You only need to train the virtual assistant in one of your preferred languages, and the language-agnostic NLP models start engaging the users in over 100 languages. Further, you can leverage auto-translation of the responses via translation services from Google Cloud or Microsoft. Know more
Optimize Performance with Conversation Testing
End-to-end validation of the assistant’s skills ensures the best experience for the customers and improves ROI. The Conversation Testing tool allows you to validate the virtual assistant’s interaction flows across dialog and knowledge graph intents. Record the test cases, execute them, and analyze the test results. Know more
Efficiently Manage Lifecycle of Knowledge Graph Intents
There are times when you do not want to present specific information to your users. For example, changes to business policies, non-availability of particular products and services, etc. To help you achieve this, Knowledge Graph now supports disabling selected nodes or FAQs invalid for a certain period. Re-enable these intents anytime when you need them and also use the new API to synchronize the FAQ status from your content management systems. Know more
Feature Enhancements
- The Webhook channel has a new version of the APIs (Version 2.0) with standardized request and response formats. This release includes a web client for the Webhook channel.
- The Voice Channel’s error flows are standardized to invoke the call termination handler.
- The virtual assistant definition files now support version compatibility checks to prevent imports in non-compatible application versions. These checks are applicable only for the on-premises installations with different application versions in different environments.
- Slovenian is supported as a standard language now.
Learn more about Release v9.1 here.
If you are looking for a unified solution to design, build, test, deploy, and manage AI-first virtual assistants on your own, check out Kore.ai. We also offer ready-to-use products for optimizing the customer experience, employee experience and agent experience alike.
