Introduction

In today’s digital landscape, small to medium-sized businesses (SMBs) are increasingly recognizing the transformative potential of conversational AI applications.

These technologies not only enhance customer engagement but also streamline operations, making them essential tools for growth and competitiveness.

Here I want to explore how SMBs can harness the power of conversational AI to design, build, and successfully launch their own applications, driving innovation and customer satisfaction in the process.

Chatbots

Having a chatbot on your website enhances customer service by providing instant responses to inquiries 24/7. It improves user experience with personalized interactions, guiding visitors to relevant information quickly. Chatbots also streamline lead generation and sales processes, freeing up human resources for more complex tasks, and ultimately boosting efficiency and customer satisfaction.

With XO Express, users are guided step-by-step in building a chatbot by an AI agent that leads them through the process.

Contact Center AI

Ensuring that the right conversations end up with the right representative, the Contact Center AI onboarding experience takes makers through a process of setting up languages, hours of operation (as seen below), and more.

Queues facilitate routing customers to the appropriate agents by grouping agents into distinct categories.

Agents are assigned to one or more queues based on the types of conversations they handle with customers.

For instance, queues can be organized by functional departments such as sales support, billing support, or technical support. Alternatively, they can be arranged based on different business units or product lines.

Queues are designed to be flexible and customizable to suit your specific business needs.

Agent AI

Agent AI empowers agents by integrating artificial intelligence tools and capabilities into their workflows. It enhances efficiency by automating repetitive tasks, providing real-time insights and recommendations during customer interactions, and facilitating personalized customer experiences.

Agent AI also streamlines decision-making processes, improves response times, and optimizes resource allocation, ultimately leading to higher productivity and customer satisfaction. By leveraging AI-driven analytics and predictive models, agents can anticipate customer needs, resolve issues proactively, and focus on delivering exceptional service.

Search AI

This option allows you to build from scratch with no technical or AI skills, only armed with knowledge of their business. Users start by providing a suitable name for their app and selecting the default language.

By specifying the app’s purpose, XO Express can automatically fill in the description for the user, which users can customize if needed.

After clicking “Create App,” our AI engine will generate your new app. You can further customize and configure its settings within the app interface.

Try XO Express for free, or you can choose to learn more about how other small businesses are using AI…

 

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