Introduction
XO Automation Express offer an interactive, user-friendly onboarding experience that allows anyone to build an AI Chatbot or set up a Contact Center within minutes, without requiring a developer. These tools not only empower smaller businesses but also provide significant value for larger enterprises.
Democratizing AI
The term democratizing AI has been over-used to a large degree, and these days I asked myself…what does it mean in practical terms?
Kore.ai recently launched a product called Experience Optimization (XO) Automation Express. The aim of XO Automation Express is to truly democratize AI by enabling makers to create voice or text conversational UIs in minutes.
Considering the image above, for the last 10 years the XO platform has prioritised functionality, cost and general accessibility. Express leverages these three elements to create a no-code, guided onboarding process.
Democratizing AI refers to the process of making artificial intelligence (AI) technologies accessible to a wider range of people, especially those without specialized technical expertise.
XO Automation AI Express and XO Contact Center AI Express each offers an interactive in-product onboarding experience aimed to help any user build an AI Chatbot or set up a Contact Center in minutes without a developer. This is about bringing the power of XO to smaller businesses but can also be an enabler for organizations within the Enterprise.
Back To XO Automation Express
In the case of XO Automation Express, this involves creating an onboarding process, guiding the user, and simplifying the use and understanding of AI. Enabling more individuals and small to medium organizations to leverage the XO capabilities.
This is to ensure that the benefits of AI are shared broadly across society, promoting innovation, inclusivity, and equal opportunity in the development and application of AI solutions.
Again considering the image above, users can choose between a Contact Center AI approach or Automation AI. Subsequently the user is presented with an onboarding process which is a guided process. Or a custom setup with additional. configuration options.
What are our key aspects to facilitate this approach?
User-Focused Tools: Kore.ai developed AI tools that are easy to use, even for those without advanced technical skills.
Education & Training: We are providing resources and training programs to help people understand and use AI.
Open Access: The XO Platform is not credit-card gated, allowing open access to makers for experimentation.
Community & Collaboration: The XO Automation Express platform encourages collaboration on a few fronts. Within organizations and teams, but also the wider Kore.ai user community environment. Makers can share ideas, solutions, and general advancements in AI.
Our Framework
Streamlining a user-friendly approach to onboarding and application creation is premised on the following six key principles:
Express Setup: Enabling the rapid creation of applications via a guided, step-by-step process, simplifying the initial setup for users.
Guided Process: Users are assisted through each phase of the setup, selecting recommended options and providing necessary details, ensuring they are well-supported throughout.
Efficiency: Designed for seamless user onboarding, the setup process ensures the efficient deployment of a foundational working application, allowing for quick and smooth integration.
Empowerment: The system aims to empower users to navigate the setup with ease, resulting in the swift deployment of a basic yet functional model of the application.
Fully Functional Application: At the conclusion of the Express Setup, users have a fully operational application ready for immediate customer interaction.
Flexibility: Post-setup, users have the ability to modify configurations and settings, providing the flexibility to tailor the application to specific needs as they become familiar with its capabilities.
This holistic approach ensures users can quickly and effectively create, deploy, and customize applications, optimizing both the user and customer experience.
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Lastly, considering the image below, the completed application can be shared and tested via Chat or Voice Conversations.
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XO Automation AI Express and XO Contact Center AI Express each offers an interactive in-product onboarding experience aimed to help any user build an AI Chatbot or set up a Contact Center in minutes without a developer. This is about bringing the power of XO to smaller businesses but can also be an enabler for organizations within the Enterprise.
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