DOCUMENTATION
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Go To Builder
GETTING STARTED
Process Assistants Overview
Concepts and Terminology
Quick Start Guide
Exploring the Process Apps Store
Building Process Apps from Scratch
What's New
Current Version
CONCEPTS
Flow Builder
Triggers
Logic
Introduction
Split
Merge
GoTo
End
Tasks
Introduction
Human Task
Script Task
Integrations
Introduction
Connect to Data Table
Connect to API
Events
Call a Subflow
Notify
Delay
Forms
Form Creation
Form Components
Form Actions
Simulate
Publish
Self-Service Portal
Dashboard
SETTINGS
General Settings
Members and Roles
Versioning
Channels
Bot Permissions
Alerts
Import & Export
Change Logs
Delete App
HOW TOs
Creating a Process App
Creating a Process App
Importing and Exporting a Process App
Sharing a Process App with Co-Developers
Configuring a Process App
Defining a Digital Form
Defining a Flow for a Process App
Defining Triggers for a Process App
Using Stencil to Define a Logic for a Process App
Using Events for a Process App
Adding Access Controls to a Digital Form
Calling a Subflow from Process App
Deploying a Process App
Configuring Channels to a Process App
Publishing a Process App
Analyzing a Process App
Stimulating a Process Instance
Creating and Publishing a Process App
Viewing a Process App Errors
Viewing Change Logs Made to Process App Definition
Creating or Restoring a Version of Process App
Adding Bot Permissions to let Bot Trigger the Process App
ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Assistant Management
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Billing

Security & Control Module Overview

In the Security & Control module of the Kore.ai Bots Admin Console,

  • configure Single Sign-On (SSO) authentication for your domain users (see here),
  • configure and install the Kore.ai Connector agent for Bot communications between Kore.ai and your on-premises applications using custom Kore.ai Bots (see here),
  • obtain and reset enterprise key for encryption (see below),
  • create app and define API scopes (see below)
  • other security settings (see here)

Enterprise Key

On the Enterprise Key page in the Security & Control module of the Bots Admin Console, you can view, or regenerate your enterprise data encryption key.

By default, enterprise data, including user data, is automatically encrypted using this key when stored on Kore.ai servers. The encryption key is reissued every 60 days, or whenever manually refreshed by an admin.

To generate a new enterprise data encryption key, click Refresh.

API Scopes

Using this option you can define apps and associate API scopes for accessing various platform features.

  1. Use the New button to create a new app.
  2. Select +Create App option from App drop-down.
  3. Once you enter a name, a Client ID and Client Secret would be generated which can be used to access the platform
  4. For each app created the following API Scopes can be assigned as per requirement
    • IntentIdentification includes the scopes for Intent and Entity Detection;
    • Bot Definition includes the scopes for Bot Import, Export and Creation;
    • Bot Publish for Publish access;
    • Test & Train to include permissions to Train ML  and FAQ, Utterances Import & Export;
    • Logs to include retrieval capablity of Bot Audit and Admin Console Audit Logs;
    • Profile Management to get access to Role Management APIs and to Delete User Data;
    • Bot Analytics to be able to retrieve Chat History and Bot conversation Sessions
    • User Management scope to manage users;
    • Custom Reports scope to retrieve the data associated with custom widgets and reports;
    • ManageKnowledgeGraph scope to export and manage the complete definition of the Knowledge Graph;
    • Channel Management to create and update channels;
    • BotKit to configure the botkit and agent transfer;
    • Master Admin – assign this scope to get the list of sample bot.
  5. Once created these apps can be used from within the Bot Builder Platform or externally to access various features by invoking the corresponding public API (see here for list).